People often ask us, “What exactly is mediation?” and “Could it help with my situation?”

Mediation brings in a neutral professional to help people in conflict communicate more effectively and work toward a resolution they both agree on. The mediator isn’t there to choose sides or deliver a ruling — their role is to guide the conversation, keep things focused, and help uncover solutions that work for everyone.

Whether the issue is at work, with a landlord, tenant, neighbour, within a family, or part of a legal dispute, mediation can calm tensions, protect relationships, and lead to long-term solutions — confidentially and voluntarily.